- Review and revise (or create, if one doesn’t already exist) the vision for the company or department
- Distill and record the basic values embodied in the vision
- For each value define specific behaviors that will make the vision a reality
- Include those behaviors in personnel evaluations.
In my prior life at a manufacturing company, we implemented what was then known as World Class Manufacturing. One of the first things we did was to overhaul the entire employee evaluation process to include things like team participation, communication and quality. Essentially we built the things we wanted to improve in to the evaluation process, and we paid people based on the results they achieved in those areas. That got commitment.
© 2011 – Rick Pay – All Rights Reserved