Let Us Never Forget

The Tomb of the Unknown Soldier, Arlington Cemetery

The Tomb of the Unknown Soldier, Arlington Cemetery

During  Memorial Day, you will see many people remembering those who serve and those who have given the “ultimate sacrifice” in service to their country, the United States of America. When I was young, this day was called Decoration Day for the decorating of the graves of the fallen in war. Apparently started relative to the Civil War, Memorial Day was officially proclaimed in 1868 by General John Logan as flowers were placed on the graves at Arlington Cemetery. It is hard to say if that is the real origin.

Many Americans have forgotten the true meaning of Memorial Day.  Many celebrate those that have served, both living and dead. Many remember anyone who has passed on. While all these are worthy of remembering, that is not the purpose of Memorial Day. It used to be May 30th, not the last Monday of May. It used to be common to fly the flag. Now you only see it in front of fast food restaurants and in cemeteries.

Let us not forget that Freedom is not Free. As Abraham Lincoln said in the Gettysburg Address, “…that from these honored dead we take increased devotion to that cause for which they gave the last full measure of devotion…”

Let us always remember….

© 2012 – Rick Pay – All Rights Reserved

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Five Stage Model for Purchasing Management

World class companies take the voice of their customers as well as their suppliers’ input into account to get the greatest value in purchasing. This video outlines the five stages of purchasing management. Where is your company on the purchasing management continuum?

© 2012 – Rick Pay – All Rights Reserved

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Filed under Continuous Improvement, Supply Chain

The Key to Transformation: Accountability

A May 14, 2012 article in Fortune Magazine, “The Man Who Got Honeywell’s Groove Back” explains how CEO Dave Cote achieved the amazing turnaround using several disciplines, one of which was accountability. Through accountability he changed the culture, implemented a new strategy and boosted profitability.

Creating Accountability

Glasses

A clear vision is the first step in creating accountability

I believe there are three keys to establishing accountability: vision, communication and measures. One of the problems Cote faced was a culture clash created by previous merger attempts of Allied Signal, Honeywell and Pittway, a fire and safety company. These organizations’ cultures were in constant conflict. By establishing a clear vision, Cote aligned the people and cultures to pull in the same direction.

Further Steps

He then established clear communications at all levels to let people know what was expected. He sent a team to Toyota to learn Lean, but did not apply massive layoffs to reduce costs. He knew that would demoralize the workforce, so he used a series of furloughs to reduce costs instead.

Finally, Cote implemented clear metrics to keep the focus of the organization on the right things. One of these was headcount.

Through strong, clearly communicated vision and a system of metrics to help people know how they are doing, organizations can really turn the corner to Operations innovation and financial performance. Accountability is a vital component of that transformation.

© 2012 – Rick Pay – All Rights Reserved

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Filed under Culture of Action, Leadership

Leadership, Priorities and Risk Assessment

I originally published this post in October 2011, but because these themes continue to crop up in my work I wanted to share it again. Strong leadership, setting priorities and objective risk assessment can truly strengthen an organization.

Fish following the leader

The power of good leadership

Many times, companies want to turn things around or correct serious weaknesses, but just can’t make the changes happen. They may really be in the ditch when it comes to revenues and profits, or they might just need to get a small project moving. In either case, there are three things that will get the ball rolling:

  1. Leadership – show it. Get out in front and show people where they need to go and what they need to do. Develop a vision and clear objectives to define a target state.
  2. Priorities – set them. Identify what needs to be done and set priorities. Without priorities, people tend to do what is urgent rather than what is important and they spend time putting out fires rather than working toward important long-term goals.
  3. Risk – assess it. Examine the risks in everything you do. For instance, many companies respond to a downturn with layoffs. What they may not know is that laying off one person often causes three people to underperform. This includes the one who was laid off, a second person who fears they’re next and starts looking for another job, and a third who keeps their head down and hurts their productivity by flying under the radar. Layoffs are a risky action that can start a downward spiral to disaster.

© 2011-2012 Rick Pay. All Rights Reserved.

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Filed under Leadership, Change Management, Continuous Improvement

Improve Processes Before Technology

Many companies try to use size, cost and technology to create competitive advantage. A Stanford study from 2010 showed that in comparing high performing business processes with high performing technology, the business processes are more important to improve first. If you have the best technology available with relatively weak business processes, all it does is speed up the rate of your bad business processes. Technology, whether it is conveyor belts or computer systems, can’t make up for bad processes, so the processes are the place to begin to make improvements.

© 2012 – Rick Pay – All Rights Reserved

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Filed under Process Improvement

Three Steps to Highest Procurement Value

Here are three steps that will move you toward the highest value in procurement:

1) Use your suppliers

price tag

“End the practice of awarding business based on the price tag.”

Strive to use Vendor Managed Inventory (VMI), get suppliers involved in design and concurrent engineering, ask them for suggestions on cutting freight costs, or using different materials than what you’ve been purchasing.

Reducing the number of suppliers can improve your relationships with your most important suppliers and get you lower prices by increasing your purchase volume. You can often cut the number of suppliers by one third. Running a vendor year-to-date payments report will reveal who your biggest suppliers are, and using that list you can find your best opportunities for cost reduction.

2) Make sure that all elements of cost are owned by the purchasing department

Until you own all components of cost you can’t work to lower costs overall. This goes back to the example I used in a previous post of a company who logistics costs were managed by a department other than purchasing. This separation made it almost impossible to take a TCO approach.

3) Identify and manage your cost drivers

When you understand what your real components of cost are, you can move forward. Ask the CFO or controller what your total costs of materials are. He or she will likely be happy to tell you everything that goes into the materials cost line on the income statement. Then you can find out what the gross profit margin standards are for your industry and understand how you’re doing by comparison.

Edwards Deming, in his Fourteen Points, said, “End the practice of awarding business on the basis of the price tag. Instead, minimize total cost.”

© 2012 – Rick Pay – All rights reserved.

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Filed under Supply Chain

The Customer Next Door

An April 24, 2012 article in CNN Money cites examples of Chinese manufacturers setting up new production facilities in the US. In addition to taking advantage of the skilled US labor force and tax advantages offered by states to off-set so called “anti-dumping” tariffs on certain imported goods, these Chinese companies are motivated by a third, and perhaps even more important factor: their customers.

The CEO of a Hong Kong-based consulting firm that is currently working with 30 large Chinese manufacturers who want to expand their presence in the US market says, “For many of these companies, their biggest customers are in the United States. It’s a tactical advantage to be next door to your biggest client.”

Another Chinese company, a manufacturer of aluminum extrusion parts (a category that has been impacted by anti-dumping duties), chose to build a new plant in Indiana because 60% of its market is in the Midwest.

When taking a total cost of ownership perspective, proximity to your customers and your supply base becomes advantageous, even if you could save money on parts or labor by setting up shop elsewhere. Being next door (or at least in the same time zone) as your customers allows both parties to be agile competitors in their respective markets through close communication and partnerships.

© 2012 – Rick Pay – All rights reserved.

Authors: Paige McKinney, Rick Pay

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Filed under Labor, Service, Supply Chain